It Quality Manager Job in Perfomatix Solutions.private Limited

About Perfomatix:

Perfomatix is a fast growing technology company with operations in the USA, Singapore, India, and Australia. We are a group of technology enthusiasts, innovators, and disruptors sharing a common goal of building a world-class product engineering company. We provide our customers with unparalleled access to world-class technology and innovation to help customers ranging from startups to enterprises to innovate in their area of business.

As an IT Quality Manager, you will be working in the Quality Management department, managing quality in projects realized for our customers worldwide or internal improvement projects. In this position you will have the following responsibilities:

• Managing quality of projects or services performing software development, software
  integration or applications maintenance in diverse lifecycle phases from pre-sales activities
  through delivery until the post-production support
• Development of quality documentation related to projects or processes
• Providing guidance and quality related education to projects and services
• Ensuring project documentation is kept and organized in a structured way
• Providing Knowledge Management to the teams
• Managing Customer Satisfaction and facilitating actions leading to satisfaction improvement
• Identifying and managing improvements in projects (Continuous Improvement)
• Auditing: carrying on internal audits of project health and managing the corrective actions
• Deploying quality related measurements and setting up daily, weekly or monthly reporting in
  processes or projects (KPI Dashboards)
• Interacting with Project Management and Top Management to determine root cause of
  issues and pushing for changes in projects or organizational improvements

Job requirements:

The following are a must:

• Prior experience and knowledge of software development process / SDLC (please describe in
  CV)
• Prior experience in quality management, project management, process management or in
  operations positions for business or corporate processes (please describe in CV)
• Knowledge of some of problem-solving techniques (e.g. Lean, Kaizen, Six Sigma, 5W,
  Control charts)
• Risk management experience
• Passion to improve quality
• Business communication skills, including confronting Top Management, and ability to
  influence others
• Masters degree, preferably technical/quality management or management based
• Power user level knowledge of Microsoft Excel and PowerPoint
• Fluency in written and spoken English

Following will be an advantage:

• Experience and/or understanding of frameworks and models such as Process Management /
  Business Process Management, Project Management, Agile Management, CMMI, PCMMI
• Certification in: Project Management (e.g. CAPM, PMP, IPMA C/D, Prince), Agile (e.g. CSM,
  PSM, Agile PM, Safe), DevOps, BPM or BA, Lean Six Sigma, ISO 9001 IA, ISO 27001 IA, ISO
  20000 IA or other Quality Certifications
• Internal auditor experience in ISO 9001 or ISO 20000 or ISO 27001 or ISO 14001
• Experience in audits or assessments or Continuous Improvement techniques
• Knowledge of issue tracking and tickets tracking tools such as JIRA, GitLab, ServiceNow, BA
  tools
• Change Management experience