Process Analyst Job in Pentoz Technology
Process Analyst
Pentoz Technology
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
Process Analyst
Job Type: Full Time
Location: Bangalore
Duties and Responsibilities:
- Create process documentation/workflows, knowledge articles and self-service guidance for IT Services
- Collect and document of business requirements for project and process improvement/automation efforts
- Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
- Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels
- Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
- Identify issues and risks
- Bring inconsistencies and problems to the attention of management
- Participate in the problem resolution
- Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas
- Prepare incident details for post-mortem incident reviews
- Extract reports and provide a high-level analysis of data for review
- Maintain a complete understanding of and adheres to all IT policies and processes
Process Analyst requirements and qualifications
- Previous working experience as a Business Analyst
- MA in Business Management, Information Technology, Financial Management or similar relevant filed
- Excellent organizational and time management skills
- Outstanding communication and presentation skills
- Critical thinker
- Creative problem solver
- Great analytical skills
- Data-driven approach
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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