Delivery Head Job in Orange Mantra
Delivery Head
- Gurgaon, Haryana
- Not Disclosed
- Full-time
- Permanent
Job Description :-
Role
This role is responsible for leading an account with high complexity involving managed services, large program delivery, represent us and deal with CXO/SVP of the client organization. Also accountable for delivery excellence, customer delight, and employee satisfaction within the account and responsible for grooming competency in line with customer roadmap.
Responsibilities and Duties
Key Responsibilities
Responsible for planning and delivery - quality compliance, resource economic utilization and customer satisfaction.
Responsible for relationship building with customer project managers and key stakeholders within the account and responsible for customer satisfaction.
Responsible for people processes in the account, employee attrition rate, people and competency development and engagement.
Collaborate and interact with client engagement managers, program/project managers from various internal teams and Client side.
Ownership of Managed Services Operations, SLAs/KPIs, Collaboration within Applications & Infrastructure teams, People management.
Identify process gaps and help plug them by simplification of the process- Producing accurate and timely reporting of program status throughout its life cycle.
Competencies:
Functional Competencies
Business Direction and Strategy: Strategic Thinking, Business Acumen and Commercial Thinking, Effective Decision Making, Entrepreneurial Mindset, Systems Thinking, Negotiation and Influence
Business Development: Business Intelligence
Business Management: Results Focused, Portfolio Management, Partnership Management, Risk Management
Technical Competences
Fundamental project management skills
Project management tools & techniques such as Wrike, Atlassian Jira, MS Project etc.
Excellent client-facing and internal communication skills
Worked in an agile environment
Working knowledge of SDLC and Architecture
Understanding of the latest and upcoming technology developments
People Management Competencies
Managerial Courage
Empathy
Emotional Intelligence
Motivate and Direct
Build an Enabling Workplace
Build Capability
Manage Performance
Accountability
Lead with Humility
Experience, Qualifications Required
12+ years of experience
Enterprise Portfolio Management
Leading and managing teams in multiple technologies
In-depth understanding and experience of the SDLC
Previous in-depth experience with upselling and key account management
B. Tech / MCA is the minimum eligibility criteria
Preferred
Leading and managing teams across multiple locations
PMP / Lean Sigma / Prince II Certification
Minimum 12 Years
2 - 4 Hires