Operations Support Manager Job in Onco.com

Role Overview

Operations Support team is crucial to the growth of the company s operations. Onco.com has been growing steadily since its founding. As an operations support manager, your role would be to streamline the internal operations by working with different functions such as business development, medical operations, technology team, customers and sales. Operations Support manager holds a pivotal position in the company as they need to work closely with all the different functions. You will also be responsible for ensuring the quality of the service delivered to our customers by engaging with them regularly. You will interact with our customers to take their feedback and identify areas where quality of service delivery can improve. As the company grows, your role becomes even more important as operations is the backbone of any customer facing organization. You will grow to become a skilled healthcare operation professional who has helped in building a world class company solving some of the most difficult problem in the healthcare industry using technology.

Responsibilities

• Engage with the patients/caregivers of cancer patients with empathy and understanding to guide them at every step of their cancer journey
• Collect the medical reports of the patients and update accurate details in the internal database
• Ensure the quality of the service delivered to the customers by taking their feedback
• Engage with medical operations team consisting of Top Oncologists from India and the US to facilitate seamless delivery of service to the customers
• Provide customer feedback to the internal team
• Improve the efficiency of the internal processes by working with different functions
• Ensure smooth implementation of the improvement processes

What we are looking for:

• An undergraduate degree preferably medical background.
• Minimum 1 year of Experience in customer service/support
• Excellent writing skills and communication skills
• Ability to listen and active problem-solving skills
• Good interpersonal skills
• Experience in healthcare industry would be a plus point

We have:

• Some of the best people to work with (founders are IIT, ISB, Wharton graduates)
• Best-in-class pay and stock options
• A great learning environment and a lot of freedom
• A chance to truly make a difference in the lives of millions of cancer patients in the world