Operations Program Manager Job in Vmware
Operations Program Manager
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
The role will support Compute and Cloud Management (C&M) global leadership in executing sustainable business strategies, driving team productivity improvement and managing the Global Support operations, Business reporting, Program management & execution. This role will report into the Director, Strategy & Operations - Compute and Cloud Management.
The person will closely engage and partner with cross functional teams, business leaders across GS organizations ensuring the continued success of the business units. The core responsibilities of the individual will be to provide actionable business insights to support the decision making of the businesses, drive programs and rhythm of business. For this, it is necessary to have an in-depth understanding of the Enterprise technical support business in software industry. The ideal candidate will have a strong background in business analytics, operations and program management. Ability to collaborate effectively across key stakeholders and influence/develop mutually beneficial peer relationships within VMware is also vital.
Key Responsibilities:
* Program/Project manage Key initiatives which are of Strategic importance to Compute and Cloud Management Domain
* Operational Cadence/Rhythm of Business:Establish an operating rhythm of the business to ensure the organization is running effectively and efficiently to meet goals and objectives
* Business Process Improvement:Manage centralize repository of processes and improve processes to minimize complexities and optimize to promote effective operations
Drive proactive reporting and analysis and produce actionable business insights to facilitate effective decision-making and ensure the continued success of the business.
Provide insights to Domain and regional leaders to help them with data-based planning and segmentation decisions.
Explore and Drive automation for KPI scorecards / dashboards in Business intelligence tools like SAP, Tableau.
Actively work with cross functional teams such as BUs, Global Operations, service delivery, Enterprise data analytics team.
Be a trusted business partner and represent (or be a proxy for) C&M Leaders on various task forces, projects and meetings, if required.
Manage/present business performance/KPI results in periodic business review meetings to key internal stakeholders and drive implementation of best practices
Key Requirements:
12+ years proven experience in Enterprise technical support business. Of which at least 3 to 4 years should be in Reporting, Business Analytics and project/program management
* An ability and desire to work in a 24x7, 365 days/year global, fast-paced, and dynamic work environment that requires constant prioritization of work
* Flexible with 24x7 shifts (including working in Americas hours from Bangalore-India)
Strong understanding of SFDC CRM, experience in various Business intelligence tools such as Tableau, SAP BI etc.
Experience with the statistical modelling, financial modelling/analysis and metrics/dashboard development.
Advance level of working knowledge on MS Excel and MS Presentation (ability to create executive update, MBR, QBR decks, etc).
* Six Sigma, ITIL, SCRUM, Master, Lean, PMI or Prince experience/knowledge/certification will be an added advantage (Not mandatory)
Excellent and proven ability to manage multiple cross-functional projects with competing priorities.
Ability to deal with ambiguity and navigate through a high-paced, fast-changing and sometimes unpredictable work environment.
Strong communication, executive presence, interpersonal, and organizational skills. Ability to engage and influence individuals at all levels.
Be a trusted business partner and represent (or be a proxy for) Leaders on various task forces, projects and meetings if required.
Category : Client Support
Subcategory: Technical Support
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2021-01-04
VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape whats possible today at http://careers.vmware.com.
Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
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