Manager, Enterprise Support Job in Amazon

DESCRIPTION

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Internet Services Pvt Ltd (AISPL) is carrying on that tradition in India by leading in Amazons cloud product line technology called as Amazon Web Services (AWS).

AISPL India technical consulting team (Enterprise Support team) is a technology consulting and support team directly working with the biggest startups and enterprises in India on their AWS cloud and technology journey. We are the trusted advisor to our customers advising them on operations, architecture and cost optimization as well as working with them on big events and major issues. The team creates history every year as we help our customers scale to ever-bigger numbers and enable some of the biggest events/operations in India and in many cases the worlds records.

Overview

AISPL technical consulting team is seeking an Enterprise Support Manager (ESM) to lead the awesome group of Technical Consultants (Technical Account Managers) that we have. The ESM is responsible for customer success as well as hiring, developing and managing a team of the most talented technical account managers in India.

Stuff that you get to do as an ESM:

1.) Our customers are pushing the edge of technology and business for India. As an ESM you will have direct influence on this and need to ensure customers have the right resource for all their technical needs.

2.) As an ESM you will get a chance to work with the most awesome technical and business development people who are passionate about technology. Together, you will help craft strategies, processes and tactics to achieve great customer outcomes as well as expanding the footprint of the Enterprise Support offering.

Amazon is all about learning and everyday you will get to learn new things about technology as well as about teams, amazon culture and customer culture that leads to making successful organizations. You will also get to contribute your expertise so that the wider team can benefit from it and the whole organization grows

BASIC QUALIFICATIONS

Bachelors degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
5+ years managing technical teams
12+ Yrs of overall Experience

PREFERRED QUALIFICATIONS

Excellent oral and written communication skills
Passionate about customers and new technology
Experience working with Enterprise software companies or Startups
Innovative thinking and bias for action balanced with a strong customer and quality focus

Proficient in speaking and writing the English language

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.