Service Delivery Managers Job in Omnepresent Technologies

CANDIDATE SHOULD BE OPEN TO LEARNING AND WORKING ON NEW TECHNOLOGIES

Effectively support IT service delivery, ensuring that systems, methodologies, policies, processes, and procedures are followed and improved (or developed, if not already in place)

Accountable for all aspects of service management with the customers driving stability & issues resolution to best protect the customer & business, closely managing major incidents and issues, driving problem management to identify & eliminate root causes to prevent reoccurrence & future issues

Lead projects from SOW creation to project planning, defining requirements, implementation, resource management, and advice to team members in all aspects of the project to ensure delivery of quality outcomes

Collaborate with all customers and business stakeholders to enhance IT service delivery

Report, communicate and update relevant stakeholders on the ongoing service operations and progress against service improvement plans

Proactive enough to meet all the current and anticipated future IT requirements of the organization

Ensure timely escalation and problems

Review and manage change requests, service requests, and technical refresh initiatives properly and in a systematical manner to ensure availability, performance, and reliability of the systems impacted by the change

Support audit activities and ensure timely follow up as well as the closure of the required action items

Review regular maintenance activities

Successfully manage the team including recruitment, mentoring, training, target setting, and performance assessment

Excellent written and verbal communication skills

Ability to communicate and present ideas to both technical and non-technical clients and staff as needed- Ability to communicate and present ideas clients and team members

Ability to work collaboratively with peers

Ability to deliver outstanding customer service while maintaining composure in stressful situations

Must be able to work well with demanding deadlines

Excellent project management and organizational skills

Leadership & people management skills

Confident & credible amongst clients, vendors, and partners

Enthusiasm to deliver excellent service to clients

Industry certifications this can include ITIL, PMP would be an added advantage