Service Delivery Manager I2p Job in Akzo Nobel N.v.
Service Delivery Manager I2p
Akzo Nobel N.v.
4+ weeks ago
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Job Summary
Job Purpose
- Monitor and secure Service Delivery and performance of the I2P process (KPIs/metrics/SLAs/OLAs)
- Key contact for internal customers and stakeholders (functions, sites, I2P Experts, BPO/SCC teams) on SDM
- Support escalations and non-standard decisions in I2P
- Perform Root Cause Analyses and define corrective actions
- Drive Continuous Improvement initiatives and culture
- Initiate, and coordinate Continuous Improvement initiatives
- Manage the end-to-end transactional process delivery (I2P) in line with defined quality and cost levels for the cluster/country across the entire finance organization (RACs, BPO provider and retained Finance Services organization;
- Identify / resolve / escalate (operational) issues in transactions / processes executed by BPO and act as a problem solver for the cluster/country;
- Drive resolution of action plans to address issues identified
- Consolidate, propose and implement performance improvement actions in conjunction with internal customers and the BPO provider;
- Act as the intermediary (liaison) between SMU/SBU, GBS and function
- Support GBS Transition Manager during SMU/SBU cluster / country transition; sign-off transitions tollgates
- Single point of contact/escalation for BPO and accounting controller
- Ensure roles and responsibilities within end to end processes are understood and performed
- Degree in Accounting, Finance or Control (e.g. RA, RC, EMFC, CMA, or similar)
- Excellent knowledge of the English language and relevant local language(s), both written and spoken
- 5-7 years relevant work experience, of which at least three years in a people management position
- Strong project management skills
- Strong interpersonal and communication skills
- Sensitive to a diverse and multi-cultural environment
- Strong people management skills
- Stakeholder engagement
- Result oriented
- Performance management by facts and data (of third party providers)
- Ability to lead and influence change within the wider organization and outside of finance
- Business Performance improvement / Continuous improvement methodology
- Business Performance measurement & Financial Analysis
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Requisition ID:3105
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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