BriefCase
BriefCase

Service Delivery Manager Ip Job in Nokia

Service Delivery Manager Ip

Nokia 4+ weeks ago
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Job Summary

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.Nokia is an equal opportunity employer that is commited to diversity and inclusion.At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
Role : Service Delivery Manager IP

GeneralPurpose

Focus on building strong customer relationship and manage difficult situations,and negotiate conflicts with a technical focus

Proactivelyplans and performs advanced technical activities requiring knowledge inmultiple areas or on a system level to meet Customer needs.

Prioritizes workbased on customer impact, and brings expertise to customer network on needbasis.

MainResponsibility Area

Customer handling, Identifies and solves proactively demanding problems andcommunicates them to key stakeholders.

Participates asan expert in own technology area in customer projects. Support in Multi Vendor& Multi domains by participating in emergency and Escalated Cases.

Active innetworking and knowledge sharing. Develops processes, tools and working methodsto Improve Customer Perceived Value for Nokia

Position Description
  • Good knowledge & Experience of Cisco, Juniper, Nokia Routers.
  • Worked intensively on Switches & Routers and IP protocols (BGP/IS IS/MPLS/OSPF)
  • Act as the single Service Assurance point of contact for the Customer at Customer Headquarter for all Transmission and Transport Domain.
  • Coordinate with all the Services Assurance Delivery Centres and Circle D&O team as part of regular governance.
  • Lead operational customer meetings for Transmission D&O.
  • Knowledge of Mobility Transport Network
  • Capability Development Management for Multi-vendor and Multi-technology modernized network install base
  • Preparing design guidelines, solution documents, processes & workflows Transport Network.
  • New Feature Implementation approver & Lead for Transport related Trial/Demo.
  • Initiate Audit, monitor & associated actions completion at periodic interval.
  • Maintain, audit and compliance actions of the network HLD, LLD at all times
  • Proactive tracking of the system capacity utilization, impact risk, closure action plan agreement and governance escalation wherever needed.
  • Control and own monthly Improvement plans. Regularly monitor and add actions in the Improvement plan based on regular governance & customer escalations.
  • Setting up and maintaining clear and effective internal and external communication within the customer and project teams
  • Sound knowledge on the Transport KPIs.
  • Working knowledge of RAN products (SRAN BTS/WBTS/BSCs/RNCs) & their IP transport planning
  • Problem-Solving Skill in Multi Domain & Multi Vendor Transport Architecture

Education and Experience
  • BE (EC&C)
  • Experience of 12 15 years in Telecom on IP MPLS network of any Telecom Operator
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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