Manager - Network Operations (sd-wan) Job in Ntt Global Networks
Manager - Network Operations (sd-wan)
- Mumbai, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Description
Manage 24x7 India enter (GOC), supporting a global network and all associated equipment to make sure that it is available for all customers
Hands-on involvement with to quickly resolve customers network and security issues
Supervise the daily working of customer and network trouble tickets
Build excellent rapport with customers, carriers and vendors across the globe
Involve directly with various customers weekly, monthly and quarterly review meetings
Direct and build (staff, train and maintain employee skill levels) the India group that troubleshoots, repairs and monitors customers network and security services
Communicate and coordinate network/security maintenance and schedules
Monitor and maintain overall network stability
Create, maintain and enforce all processes and procedures for the group
Provide leadership to the team while focusing on their efforts for the corporate objectives
Foster teamwork across other groups such as Provisioning, Project Management, Customer Engineering and India
Provide detailed statistics on the performance of the team and; provide solutions to better their performance
Manage internal audit process to ensure compliance with all processes
Provide direction and priority to the staff for development of toolsTraining & Certification:CCNA, CCNP, JCNIA, JNCIS, CCIE, JNCIP, JNCIE, ITIL
Experience:Minimum 10 years of progressive, relevant experience and proven capability to work in a complex network environment
Education:
Bachelor in Engineering - Computers/Electronics/Communication or related field
TECHNICAL AND OTHER SKILLS:
MS Office proficiency
Aptitude and desire to learn advanced IP network services
ITIL process awareness
Fresher
2 - 4 Hires
