Manager - Enterprise Network Operations Job in Ntt Global Networks

Description

2. RESPONSIBILITIES:

People manager who have a passion and understanding for providing outstanding customer service. This person will lead a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting.

• 24*7 Remote Management and Monitoring of Enterprise Networks of Large Global clients that have a distributed LAN , WAN setup
• Drive ticket resolution work with team and resolve on trouble tickets, handle ticket escalation
• Creation of Standard Operating Procedure documents
• Planning and execution of Change Management processes
• Performance tuning of Network devices and creation of Service Improvement Plans
• Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
• Planning and Perform upgrade of firmware
• Work with Hardware/Software Vendors to resolve problems
• Train and Mentor juniors
• Interface with customer on calls and lead technical meetings
• Assist is creation of Root Cause analysis (RCA)
• Provide technical inputs for weekly/monthly customer service review reports

3. TRAINING AND CERTIFICATION REQUIRED FOR JOB

CCNA, CCNP, JCNIA, JNCIS, JNCIP, MBA is desirable.

4. EXPERIENCE:

10 + years relevant experience

5. EDUCATION:

Engineering Degree/ Diploma for recognized University /Board

6. OTHER SKILLS:

• Excellent communication skills written as well as verbal
• Passion to work on core technology platform
• ITIL process awareness