Assistant Manager - Network Security Operations Job in Ntt Global Networks

Description

NTTGN Job Descriptions

1.1. Assistant Manager Security Operations

1.1.1 JOB DESCRIPTION

Job Title

Assistant Manager Security Operations

Department

Engineering and Operations

Location

Mumbai

Reporting

Director Security Operations

Job Type

Full Time

Shift

Rotational Shift

1.1.2 PRE-REQUISITES

• In-depth hands-on experience in handling 24x7 operations in Global MSP/ISP/IDC/NOC/SOC outsourcing and Shared Services environment
• High level of skills in areas of Network Security Services and Solutions and managing large globally distributed clients
• Handled multi-vendor/platform Security technologies including Firewall, IPS, VPN, Proxies and supported more than 500+ security devices
• Hands-on experience Cisco, Juniper, Palo Alto, Blue coat, F5 Security, Zscaler, Fortinet technologies
• In touch with latest security threats and vulnerabilities to IT environment
• Flexible to manage stressful situations and adapt to rapidly changing environments and requirements
• Ability to work days, evenings and weekends as required; 24x7 support in rotating shifts
• Analytical thinker willing to think outside the box to resolve customer impacting situations on first contact; understand customer pain
• Cloud Infrastructure Mgmt: Cloudstack, Openstack
• Scripting language: Ruby, Perl, or Python
• Lead the team from front and be an example
• Exceptional documentation and communication skills
• MS Office proficiency

1.1.3 RESPONSIBILITIES

• Operations Management
• Run day-to-day Security Operations Center Business as Usual (BAU) functions 24x7
• Handle all areas of SOC operations/Delivery including Incident, Problem and Change Management as per ITIL framework
• Handle complex escalations and provide support to Shift Leads and other SOC resources
• Observe ticket queue, participate in Severity 1 and Severity 2 tickets and lead from front
• Focus on incident reduction activities and assist in creating Service Improvement Program for key accounts
• Be an account SPOC (Single Point of Contact) for large accounts
• Ensure asset compliance activities such as keeping track of licensing, support contracts, etc.
• Proactively identify risks and vulnerabilities for different security vendors and specific technologies
• Provide weekly and monthly performance reports and measurement metrics
• Identify challenging assignments, project and execute them along with BAU
• SOC tools management and administration support
• Get things done in a complex and multilevel organization
• Maintain and develop SOC process, policies and procedures as required
• Design and execute security operations processes; identify and measure critical Security Operations metrics; and continually improve the efficiency of the Security Operations function
• People Management
• Oversee the management of resources in Security Operations team
• Plan and manage monthly shift roster
• Review the need of resources and skills within the team and plan for skill development programs (technical as well as client handling)
• Mentor and conduct training programs
• Identify and develop high potential employees in order to build operational bench strength and excellence
• Create and present annual evaluations, performance development plans and KRAs
• Conduct weekly meetings with the team with clear expectations
• Foster teamwork and show commitment to team objectives; promote collaboration and remove obstacles
• Any additional task given to the incumbent from time-to-time based on business needs

1.1.4 TRAINING AND CERTIFICATION

• PCNSA, PCNSE, CCNA, CCSA/SE, CCSP, JNCIS-SEC, JNCIS-FWV, JNCIS-SSL, Checkpoint, ITIL , CISSP, CEH, ISO27000 LA,

1.1.5 EXPERIENCE

• Minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment

1.1.6 EDUCATION

• Bachelor in Engineering - Computers/Electronics/Communication or related field
• Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

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NTT Limited

08 November 2019 | Version 1.2