Assistant Manager - Network Operations Job in Ntt Global Networks

Description

1. PRE-REQUISITE:

• Overall responsibility for 24x7 operation of India GOC, the network and security needs of enterprise customers;
• direct and build (staff, train and maintain employee skill levels) a Global Operations Center ()
• Processes that troubleshoots, repairs, and monitors customers network and security services.
• Requires a strategic and visionary leader who can provide informed and objective counsel to top management on business issues
• Will offer technical and experience-based advice to peer executives and subordinates.

2. RESPONSIBILITIES:

• Direct and build (staff, train, and maintain employee skill levels) the India group that troubleshoots, repairs and monitors customers network and security services.
• Communicates and coordinates network/security maintenance and schedules.
• Coordinates installation of hardware and software by others including outside vendors.
• Monitors and maintains network stability.
• Create, maintain, and enforce all processes and procedures for the group.
• Provide leadership to your team while focusing on their efforts on the corporate objectives.
• Foster teamwork across other groups such as Provisioning, Project Management, Customer Engineering and India .
• Provide detailed statistics on the performance of the team and provide solutions to better their performance to the executive staff.
• Manage internal audit process to ensure compliance with all processes.
• Provide direction and priority to the staff for development of tools.

3. TRAINING AND CERTIFICATION REQUIRED FOR JOB

• CCNA, CCNP, JCNIA, JNCIS, CCIE, JNCIP, JNCIE is desirable.

4. EXPERIENCE:

7+ years relevant experience

5. EDUCATION:

Bachelor degree in Electronics/Computers/IT preferred

6. TECHNICAL AND OTHER SKILLS:

• MS Office proficiency
• Aptitude and desire to learn advanced IP network services
• ITIL process awareness