BriefCase
BriefCase

Operation Support Manager Job in Novartis

Operation Support Manager

Novartis 4+ weeks ago
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Job Summary
  • Explore, develop, implement and evaluate Digital innovation solutions that address customer needs. Co-create with key stakeholders to build partnerships & collaborations. Lead the delivery of multiple projects across a variety of creative and marketing channels, including print and digital media. Develop and coordinate project plans across the design, development and production stages of a project to support the successful delivery within set KPI's. Works in collaboration with brand teams technical teams & all functions to maximize value. Provides consultancy, advice and assistance on strategy for commercialization of products, and influence marketing/Marketing Sales Operation team on decision making on Sales Force resource allocation in most optimal ways, through delivery of proven analytics based projects. Provide analytics support to Novartis internal customers

  • Planning & management, Gather requirements to develop detailed Project plans and Project estimations to task level. Proactively assist the Business to identify upcoming conflicts and resource gaps. Serve as interface with the global and local Brand teams on Project Planning and delivery management. Leads and delivers projects for Regional and global teams, ensuring adherence to timelines and quality objectives. Ensures delivery of efficient and high quality deliverables. Provides effective and timely responses to adhoc requests. Manages an efficient and high quality team that promotes synergy and best practice sharing among resources, drives collaboration with Country Organizations in managing high standards of communication and delivering best in class services. Provide guidance on training requirements in relation to Commercial processes Takes initiative to drive standardization of reports across brands Lead design, mobilization and operationalization of end to end Quality Assurance across our global delivery team Monitor and Improve compliance and quality of end to end processes, reducing risk of negative Customer outcomes. They will do this by focusing on quality throughout the life cycle, in addition to lagging indicators, such as CSAT Customer Satisfaction results, Issue Log analysis, NPS trend analysis, etc. Lead independent Customer Issue and Root Cause Analysis process Drive implementation of Corrective and Preventative Actions and Quality related Continuous Improvements, supported by the Practice Operations Manager Support tracking, reporting and insight generation of key performance indicators of process/operational excellence and financial performance in a timely manner. Implement trainings or other initiatives that enable delivery of quality improvement, time savings, risk reduction or other benefits Provide support across Practice and other Operations areas, including Financial Performance, Processes and Systems, Marketing and Resource Operations. Demonstrate successful team behaviors, championing Novartis s Blue collaborative culture Drive cross-team focus, to meet or exceed target Client Positive Experience targets Succeed in a matrixed organization, collaborating with stakeholders located across the globe.
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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