It Support Manager Job in Amazon

DESCRIPTION

We are Amazon; we pioneer.
Since opening in 1995, weve been pushing the boundaries of possible further and further. Were also working to become Earths most customer-centric company
Were seeking a driven IT Manager to join our IT team in Bengaluru, India
Your responsibilities:As you keep an eye on the IT support & logistics for the virtual workforce the extent of your duties will include but not be limited to:
Ensuring that troubleshooting is carried out to a high standard and follows all Amazon polices and guidelines, specifically IT and Health & Safety. Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs),
Youre confident in your IT project management skills: you can coordinate and watch over your teams projects as they support technical task execution. Youll also ensure everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction,
Youll be responsible for the development and management of the IT budget, through its lifecycle and encourage, support and facilitate IT skill development of Corporate IT services staff,
Youll lead people, hours and shifts: this will include staff and team scheduling,
Inspire continuous improvement of all IT team processes and initiatives: Continually driving operational excellence
Lead a team of IT support associates who assist internal customers with hardware and software issues. The team provides on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues

BASIC QUALIFICATIONS

A technical Bachelors degree in a relevant discipline is necessary,
Previous, relevant management experience in an operations or logistics environment as an IT or alternatively as an IT Service Delivery Manager. Additionally, previous experience in Linux/Unix support and/or Microsoft Windows support,
You possess networking knowledge and expertise, specifically LAN / WAN ,Wireless & work from home support
Youre comfortable with IT infrastructure and other fundamental aspects of computer facilities infrastructure required at home/office
Previous experience of developing, lobbying for, owning and take care of IT budgets; including staff, hardware and software,
You can also offer effective project management skills, alongside the ability to deal effectively with all levels of company seniority, in a variety of situations,
Strong analytical skills, along with validated problem-solving ability, are both a necessity,
Occasional travel will be required.

PREFERRED QUALIFICATIONS

A Masters degree in a relevant discipline is a nice-to-have,
An understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP and network file systems,
Certifications in Unix/Linux System support and/or Microsoft Windows system support,
Telecom knowledge, including VOIP / SIP as well as mobile technologies,
Previous help desk / technical support experience and/or previous Service Delivery and Service Level Management experience,
ITIL and Prince2 certifications would be advantageous,
Youre willing and able to develop the skills needed to support specific Fulfillment Center Automated Systems,
Experience in procurement, inventory and asset management of IT equipment, as well as the overall IT lifecycle,
Knowledge on OSP and DoT related tasks.
Exposure to Customer Support environment.