Senior Program Manager, Advertiser Support & Operations Job in Amazon

DESCRIPTION

At Amazon Advertising, we sit at the intersection of advertising and e-commerce. With millions of customers visiting us every day to find, discover, and buy products, we believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners. We strive to make advertising relevant so that customers welcome it - across Amazons ecosystem of mobile and desktop websites, proprietary devices, and the Amazon Advertising Platform. If youre interested in making history and having fun with innovative advertising solutions, youve come to the right place!

The Advertising Support & Operations team is seeking a talented and experienced Senior Program Manager to join our team. Our teams vision is to empower new and existing Advertisers with the right assistance at the right time to enable them to confidently and effectively grow their business using self-service Advertising. The Senior Program Manager, Advertiser Support & Operations will be primarily responsible for the execution and deployment of product launches and expansion initiatives that help grow our Advertiser-initiated contact center support.


The ideal candidate has thrived and succeeded in managing programs and launch readiness in a highly ambiguous environment. They know how to be scrappy but operate as part of a larger team and business. They will need to develop new processes, leveraging the best and creating the rest. High judgement, ability to influence, analytical ability, exceptional communication skills and leadership are essential to success in this role.
Responsibilities include (but are not limited to):
- Developing and executing product launch and expansion readiness strategies
- Coordinating with many stakeholders and dependencies across multiple organizations
- Communicating across various parties to ensure alignment of goals and milestones
- Evaluating product launches or expansion performance and proposing performance improvements that raise the support bar for our Advertisers
- Managing multiple deployments of complex projects simultaneously

BASIC QUALIFICATIONS

Ability to travel internationally
Proven ability to influence senior leaders and stakeholders within and outside of your organization
Successful track record of navigating through ambiguous situations
Exceptional written and verbal communication skills
Experience in an operational management / product / program management role
Highly organized, ability to complete a high volume of tasks and projects with little to no guidance and tight deadlines

PREFERRED QUALIFICATIONS

Masters degree/MBA in business, operations, or related field
Experience as a process deployment program manager
10+ years of progressive responsibility in program or project management