Customer Success Manager (technical) - Apac Job in Netomi

Customer Success Manager (technical) - Apac

Netomi 4+ weeks ago

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Job Summary

Responsibilities

Understand our customer s needs and ensure they see the substantial benefits offered by Netomi s platform
Set the groundwork for our customer's successful journey by taking part in the post-sales engagement process, including performing on-boardings, product implementations and renewals
Monitor, measure, and map customer's activity
Drive usage and adoption of our product, through using data and best practices
Provide exceptional customer experience using proactive communications
Build and maintain essential technical knowledge of the product, and guide customer through the most relevant features and functionalities for their specific business needs
Collaborate with the Sales and Support teams to ensure a smooth transition of ongoing customer management
Provide continuous feedback and new features requests to our product and marketing teams in the US and abroad

Essential qualifications

3-5 years Experience as a CSM in the SaaS industry with a focus on Large-Businesses / Enterprises
Engineering background is a plus
Experience in delivering customer solutions and an obsession for exceeding expectations
Excellent verbal and written communications skills
Comfortable working in environments where multiple platform integrations exist to provide overall solutions for the customer
Experience working in a highly collaborative environment and promoting a teamwork mentality
Demonstrated project management experience, including best practices, strategies and methods

Key attributes

A good understanding of building and utilising customer success metrics and KPIs
A self-driven and proactive communicator
Strong sense of personal accountability in decision-making and actions taken
Excellent time management and organisational skills and experience establishing guidelines
Strong analytical thinking and problem-solving skills
A service-oriented, can-do attitude: you are able to stay enthusiastic and work on go-forward strategies
Willing to travel frequently.

Experience Required :

Fresher

Vacancy :

2 - 4 Hires