Customer Success Manager (insurance Domain) Job in Indus Net Technologies

Customer Success Manager (insurance Domain)

Indus Net Technologies 4+ weeks ago

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Job Summary

Act as a single point of contact (SPoC) and project success ownership
Client coordination and communication over project solutioning (Technical solutioning along with Delivery/Project manager)
Project estimation - Delivery Plan and coordination with Delivery/Project Managers
Commercial negotiation to ensure profitable deal onboarding
Project tracking and reporting to both client and internal stakeholders
Project review on regular basis with the delivery team
Ensure project completion on time
Delivery milestone and revenue milestone mapping
Operational reporting and account planning
Enhancement/change request identification and action
Work with BDMs (Business Development Managers) and prospecting team for expanding the account size