Associate Customer Success Manager Job in Trantor Software Pvt Ltd

Here s what you will bring:

• 2+ years of relevant work experience in customer success, customer service, or customer support in similar roles in a Cybersecurity/SaaS solutions company.
• An understanding of typical business and security challenges faced by customers and their common cyber security objectives.
• Team player with the highest level of integrity with a track record of successfully working with cross-functional teams.
• Ability to multitask, effective time management, and work in a fast-paced environment
• Proven track record of improving customer experience, building customer loyalty, managing customer escalations, balancing customer needs, and negotiating successful resolutions.
• Grounded in the tech industry or interested in diving in and learning quickly about Cybersecurity in a self-directed manner.
• Extremely well organized and attentive to detail with a commitment to following the process.
• Active listener with a positive attitude for driving customer success.
• Proficient in the English language. Multiple language familiarity is preferred.

Why work at Trantor

• We value diverse perspectives and hire to enrich our teams with new ideas and perspectives.
• Your learning is a top priority. We actively structure teams and projects to maximize individual growth and opportunities.
• You are encouraged to communicate openly and share opinions irrespective of your role or designation.
• Good work/life balance We have strong work ethics towards our customers; at the same time, we also value your life outside of work.
• Many of us have worked together at previous companies, and choose to work together again and again because we respect one another.

As an Associate Customer Success Manager, here s what you can do at Trantor

• Assist with customer onboarding, satisfaction and advocacy by resolving their customer success requests and issues.
• Manage customer-centric activities and respond to customer product inquiries, resolving customer requests and concerns and directing them to technical product resources as appropriate
• Serve as a customer advocate to get their needs and requests addressed on time including original and follow-up requests.
• Manage performance metrics like CSAT, deployment, consumption, customer request management, and time to resolution
• Assisting in the customer onboarding process and customer success case management
• Partner with our customer success Operations team on in-product and email engagement/nurture flows

Drive customer satisfaction and success by consulting their supervisor as needed