Assistant Manager - Customer Success Job in Happylocate
Assistant Manager - Customer Success
Happylocate
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Job Summary
Job Role: Full-Time
Location: Bangalore, India
Experience: >1 year
Required Skills
- Handle customer enquiries via telephone, live chat & and email.
- Manage end to end customer life cycle, from customer on-boarding to post service engagement with customers.
- Coordinating with vendors to ensure quality service to customers.
- Manage escalated service concerns received from customers.
- Provide customers with product and service information.
- Identify and escalate priority issues.
- Document all call information according to standard operating procedures.
- Responsible for end to end lead conversion.
Experience Required :
Minimum 1 Year
Vacancy :
2 - 4 Hires
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