Service Desk Associate (l3) Job in Mouri Tech
Service Desk Associate (l3)
Mouri Tech
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Job Summary
Skills Required :
IT Service Desk, Networking, Office365 and Server support
- Testing and analyzing IT system and software performance.
- Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.
- Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
- Avoiding service interruptions by performing system installations, updates, and maintenance procedures.
- Preparing training manuals and FAQ materials for easy-access end-user guidance.
- Documenting processes and maintaining service desk records.
Skills Required :
IT Service Desk, Networking, Office365 and Server support
Experience Required :
6 to 10 Years
Vacancy :
2 - 4 Hires
Skills Required :
Networking
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