Service Desk Associate (l3) Job in Mouri Tech

Service Desk Associate (l3)

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Job Summary
  • Testing and analyzing IT system and software performance.
  • Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.
  • Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
  • Avoiding service interruptions by performing system installations, updates, and maintenance procedures.
  • Preparing training manuals and FAQ materials for easy-access end-user guidance.
  • Documenting processes and maintaining service desk records.

Skills Required :
IT Service Desk, Networking, Office365 and Server support
Experience Required :

6 to 10 Years

Vacancy :

2 - 4 Hires

Skills Required :

Networking

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