Technical Support Associate / Service Desk / L1 & L2 Job in Black & White Business Solutions

Job Description Technical Support / Service Desk JD. Dear Aspirant, Walk -in with Resume Walk-out with an Offer, Hiring only immediate joiners .. One day Interview Process,....... easy selection.. Hiring for Technical Support / Service Desk / International Voice Support . Apply Now !! Roles and Responsibilities Excellent communication skills to attend/resolve client issues on calls/chat/mail. Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing Productivity applications like Microsoft office tools. Open to work in 24*7 and work from office environment Analytical problem solvers who will understand issues and to resolve customer issues Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently Being proactive and show the utmost respect for customer s time Good time management, ensuring all contacts with customers add value Work from Office Desired Candidate Profile Graduate / Under Graduate can apply Experience providing technical support. Experience working in a team dedicated to providing technical support Excellent written and verbal communication - English Technical knowledge: Windows, MS Office applications, One Drive ,email, search, downloading / installing software Skilled multitasker, ability to troubleshoot, technical ,communication and typing skills . Perks and Benefits Salary Best in the market Unlimited Incentives based on performance 5 Days working 2 way transport