Senior Community Operations Executive (escalation Desk) Job in Dunzo Digital Private Limited

About the role:

An Escalation desk Specialist handles all situations that need an increased sense of empathy and time to provide customers with a delightful experience on any escalated concern. The tickets we handle need immediate attention in order for the task to be fulfilled, we help users, partners and merchants who are finding it difficult to find their way around a task. An important part of this role is to establish accurate expectations from the escalating procedures, reviewing the situation and ensuring consumer satisfaction throughout the escalation process. Who we re looking for: Someone who has previous experience(minimum 6 months) in handling escalations. Willing to go miles for a users experience. Comfortable with chat and call medium of communication. Upper-Intermediate level of English Communication skills. Exceptional knowledge of the user experience process and well versed with handling escalations. Who you are: Unruffled - you know things break and you re willing to be the one to fix them. Uncertainty and ambiguous situations bring out the best in you. Hustler - you are always on the lookout to fix things. Challenges and complex situations motivate you. Doer - you want to get things done, and you get them done. You try to find solutions to the problems presented to you. Expert - you re well-versed with all tools that we use at Dunzo. Be it dunzo tools, Freshchat or other dashboards, you know them at the back of your hand. Fun Loving - we believe in fun, it keeps us going through our days. So be open to fun, because just work is boring.