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BriefCase

Cloud Support Associate Job in Amazon

Cloud Support Associate

Amazon 2 weeks ago
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Job Summary Job Description: Cloud Support Associate at Amazon Web Services (AWS) Position: Cloud Support Associate Location: Bengaluru, Karnataka, India Experience: 0-1 year DESCRIPTION: Amazon Web Services (AWS), the global leader in cloud technologies, provides developers and businesses of all sizes access to scalable cloud infrastructure like S3, EC2, AMI, CloudFront, and SimpleDB. As part of the AWS Support team, we help individuals and businesses migrate their computing infrastructures and applications into the Cloud. We aim to be Earth's most customer-centric company, driven by a spirit of invention and simplicity in solving complex technical and business problems. AWS offers a variety of cloud services, and we are looking for a Cloud Support Associate to provide customer support through a variety of channels (telephone, email, and live chat). This role is essential in helping customers navigate technical challenges and offering solutions tailored to their specific needs. Key Job Responsibilities: Customer Support: Provide technical support to customers, troubleshoot issues, and offer solutions via phone, email, and web/live chat. Advanced Troubleshooting: Utilize advanced troubleshooting techniques to identify and resolve issues, ensuring customer satisfaction. Drive Communication: Maintain clear communication with customers, especially during critical events, to ensure effective issue resolution. Collaboration: Work closely with leading technologists and other teams to resolve customer issues and enhance customer experience. Continuous Learning: Learn and apply new cloud technologies, while developing expertise in AWS services and cloud infrastructure. Basic Qualifications: 0-1 year of experience in one of the following areas: Linux Systems Administration Database Design and Optimization Big Data Analysis Network Administration DevOps Programming or scripting experience (Java, Perl, Ruby, C#, PHP) Troubleshooting and customer support experience Strong oral and written communication skills Preferred Qualifications: Basic knowledge of OS concepts/Linux/Unix systems administration (Ubuntu, CentOS, RedHat, Solaris, etc.) Basic knowledge of networking (TCP/IP, DNS) and databases Strong customer focus and multitasking abilities Exposure to cloud computing technologies About the Team: AWS provides a comprehensive set of infrastructure and application services to run virtually anything in the cloud from enterprise applications to big data projects and mobile apps. Millions of customers, including the fastest-growing startups, large enterprises, and government agencies, use AWS to lower costs, improve agility, and innovate faster. Equal Opportunity Employer: Amazon values diversity and inclusion and is committed to providing an accessible workplace. If you have a disability and need accommodation during the application or interview process.
Experience Required :

0 to 1 Years

Vacancy :

2 - 4 Hires

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