Customer Support Advisor Job in Maestro Placement Consultancy Services

Customer Support Advisor

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Job Summary

Manage all customer interactions as rostered within parameters
Demonstrate ownership on calls when contacted by customer
Respond to all customers in appropriate tone and language
Offer a solution-based approach for all customer interactions
Educate the customer at every given possible opportunity
Ensure updation of product, system, process and policy knowledge
Adhere to rostered timing, scheduled shifts and activities
Capture customer details and data relevant to the call or service
Resolve customer queries within agreed timelines
Manage outbound campaigns as per business requirement
Increase, develop and retain customer base through relationship building and service
Follow all contact center policies, procedures, code of conduct and legislative requirements

Qualification :
10 + 2 / Graduation degree in any discipline

Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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