Technical Account Manager- India Job in Locus

Role: Technical Account Manager Location: Bangalore Locus is seeking a Technical Account Manager who will be responsible for working with and supporting the customer to drive the Operational Value and Success from the Locus solutions. Primary responsibility is the Day to Day Functional, Operational and Usability enablement for Customers. The individual will work as part of the Customer Success team to deliver logistics, solution-oriented services to the clients. Role & Responsibilities : Accountable for operational customer success, including establishing Value Achievement and Measurement against the Customer s Goals & Objectives, ensuring proper usage of the Locus solutions, enhancing the customer experience and ensuring satisfaction Ensure onboarding, adoption and expansion of the solution for customers during operations. Conduct workshops / trainings to help customers increase adoption. Responsible for Locus production support and enhancement activities and a liaison with business process owners to validate requirements for changes to processes and recommend best practices A functional subject matter expert of the Locus Supply Chain platform and solutions ; including Logistics and Transportation solutioning such as Last Mile Routing, Field Service Dispatching, and Dynamic Route Planning/Optimization Identify issue pattern and work with product management and engineering team for system resolution Customer advocate within Locus for issue resolution / functionality & feature prioritization Support COE development initiatives, which includes knowledge management, point of view development, services standardization, etc. Identify Training, Services, Cross-sell and Up-sell opportunities, and work with the CSMs for engagement Collaborate with other functional and technical teams on business needs, information, applications, and long term plans while helping to ensure integration with strategic plans. Manage business process mapping, process re-engineering and gap analysis. Recommend opportunities for streamlining, consolidating and optimizing processes. Provide application expertise and support strategic initiatives aimed at enhancing productivity, and delivering process efficiencies. Recommending road maps to close performance gaps and developing high level implementation plans Estimate time/cost/quality for changes requested by customers and execute the change requests on approvals Create and track ROI and value propositions for the customers, for continued renewals and business growth Requirements 3-5 years consulting experience in Supply Chain, Logistics and/or Transportation Management solutions required and experience in systems applications consulting, either internally or via an IT organization or externally with a consulting firm or software provider. 2+ years of experience implementing Saas based solutions Hands on experience in configuring, testing and implementing Supply Chain, Logistics and/or Transportation Management solutions required Proven ability to facilitate knowledge transfer and translate complex technical issues into compelling business benefits. Strong customer facing skills, ability to influence and motivate internal/externals teams and vendor partners. Exceptional client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful Go-live. Experience in configuring and delivering software demonstrations are mandatory. Deep understanding of Supply Chain, Logistics and/or Transportation Management related processes Life at Locus comes with added benefits as well: A comprehensive Health Insurance policy that covers you and also your loved ones No leave restrictions(you manage your own leaves)