BriefCase
BriefCase

Technical Account Manager Job in Cashfree

Technical Account Manager

Cashfree 4+ weeks ago
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Job Summary About this role: In this role, the Technical Account Manager will manage a portfolio of large merchants in India. This role provides many opportunities for creative and challenging problem solving. What You Will Need : - Bachelor s degree in Computer Science (or a related discipline) as well as work experience of 3+ years as a technical consultant, software engineer, support engineer or partner/sales engineer. - Proficient in web and/or mobile technology standards (HTTP, HTML5, JavaScript, web services, REST, OAuth) - Excellent written and oral communication and presentation skills including speaking to technical and business audience. - Ability to influence and persuade internal and external stakeholders working with all areas of management from senior agents up to executives. - Experience in payments domain is preferred. Prior experience working with B2B industry is a great plus. What you ll do? - Proposing solutions to merchants by analyzing the business use case. - Making requirement doc wherever necessary. - Giving demo, docs walkthrough and updating merchants about the new features. - Achieving monthly/quarterly milestones by completing outbound merchants integration. - Working on cross-selling and up-selling products on technical grounds (data driven). - A monthly/quarterly milestone. - Providing reports with analysis for merchants. - Conducting in-depth analysis for every issue before reaching out to any cross-functional teams for further support. - Handling merchant tech queries. - Handling/debugging merchants Integration issues. (All Cashfree products including Mobile, plugins, APIs) - hands on experience with at least one programming language. Database queries. - Should be able to integrate Cashfree products using APIs, product SDKs, Mobile SDKs, Plugins (Shopify, Magento, wordpress, etc) - Maintaining excellent experience for Cashfree merchants - Outbound and Farming. - Owning the support documentation initiative.
Qualification :
Bachelors degree in Computer Science (or a related discipline)
Experience Required :

Minimum 3 Years

Vacancy :

2 - 4 Hires

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