BriefCase
BriefCase

Customer Support Representative Job in Lightfire Solutions

Customer Support Representative

Lightfire Solutions 4+ weeks ago
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Job Summary

In order to be successful in this role, you will need to have a deep understanding of the sales process and dynamics, and also superb interpersonal skills. Previous experience in a sales role is an advantage.

  • Sell products by establishing contact and developing relationships with prospects; recommending solutions.
  • Maintains relationships with customers by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
  • Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
  • Prepares reports by collecting, analyzing, and summarizing information.
  • Maintains quality service by establishing and enforcing organization standards.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.
  • Preparing weekly and monthly reports.
  • Make Inbound calls & Outbound calls on a daily basis.
  • Proficient in English


Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested
Minimum qualification requirement
  • Required - sales skill with 1+ years experience

    • Required - High school or equivalent or higher education

    Required - Located in Noida

    Required - Good command over English

    Experience Required :

    Minimum 2 Years

    Vacancy :

    5 - 10 Hires

    Skills Required :

    Creativity, Sales Planning, Negotiation Skills, Motivation For Sales, Independence, Prospecting Skills, Emphasizing Excellence, Client Relationships, Presentation Skills

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