Technical Customer Support Job in Kovai Limited
Technical Customer Support
Kovai Limited
4+ weeks ago
- Coimbatore, Tamil Nadu
- Not Disclosed
- Full-time
- Permanent
Job Summary
What you ll do on the job:
- Taking ownership of customer issues reported and identify solutions to resolve.
- Communicating with customers quickly to get the issues resolved within SLA.
- Providing timely and accurate customer feedback and solutions.
- Supporting the role out of new features.
- Managing multiple cases at a time.
- Providing support in the form of procedural documentation.
Who ll be a good fit:
- Bachelor s degree in engineering - preferably Computer Science/Information Technology.
- Prior experience in Tech support.
- Experience with help desk software.
- Attention to details and good problem-solving skills.
- Excellent Interpersonal skills.
- Excellent written and verbal communication.
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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