Salesforce Technical Support Engineer Job in Autorabit

Job Role

• Take ownership of environment maintenance and system problems as detected by monitoring and/or as escalated by Customer Service..
• Work closely with the different deployment models and Application owners to measure and improve the reliability and performance of Application and Application Environments.
• Troubleshoot and perform root cause analysis of Application and Environment problems.
• Work with System and Application Owners, Quality Assurance, Release Management, and others to resolve problems.
• Active participation in the incident and problem management.
• Work to improve operations of Application, Linux, Oracle, Cloud, and Docker environments.
• Participate in on-call support, after-hours, and weekend support.
• Active participation in knowledge sharing and documentation

Roles & Responsibilities

• Be a technologist who values automating everything.
• Design, build and deliver internal cloud applications that enable efficient use of the cloud.
• Develop automated solutions to measure and present KPIs.
• Develop solutions architecture and evaluate architectural alternatives for private, public and hybrid cloud models, including IaaS, PaaS, and other cloud services
• Contribute to DevOps development activities and complex development tasks
• Work with Agile teams and product owners to design well-architected solutions
• Ensure delivered solutions meet/perform to technical and functional/non-functional requirements
• Provide technical expertise and ownership in the diagnosis and resolution of an issue, including the determination and provision of workaround solution or escalation to service owners
• Provide support and technical governance, expertise related to cloud architectures, deployment, and operations
• Assist with capacity planning, budgeting, and design of IT environments
• Be a champion in driving for efficiency and optimization of cloud use
• Provide support and technical governance, expertise related to cloud architectures, deployment, and operations
• Conduct product work reviews with a team member,
• Demonstrate knowledge of DevOps toolchains and process.
• Demonstrate knowledge in AWS design and best practices.
• knowledge in maintenance and support of all AWS functionality.
• knowledge in operational Management of AWS system
• knowledge of best practices in border perimeter protection
• Demonstrate Knowledge with IAM and security management in the cloud.
• Knowledge in Planning, design, and development of an application on Cloud.
• Drive scope definition, requirements analysis, functional and technical design, application build, product configuration, unit testing, and production deployment
• Provide thought leadership in industry and to fellow team members across the business and technical project dimensions solving complex business requirements
• Act as the coach and mentor to team members and technical staff on their assigned project tasks
• Lead the definition and development of cloud reference architecture and management systems

Desired Skills and Experience

• Bachelor s degree in computer science, systems analysis or a related study, or equivalent experience
• Good experience with AWS implementations
• Exposure to multiple, diverse technologies and processing environment
• Knowledge of all components of a technical architecture
• Strong understanding of network architecture and application development methodologies
• Strong understanding of SOA, object-oriented analysis and design, and/or client/server systems
• Strong understanding and experience in Infrastructure as Code utilizing Terraform/CFT
• Familiar with ticket management systems (ZOHO preferred).
• Advanced Implementation/troubleshooting experience in AWS services.
• Experience in using common CI-CD tools like Jenkins, Terraform, git, and Ansible to configure, manage, and deploy code.
• Familiar with monitoring systems (CloudHealth/AppDynamics/Solarwinds/Datadog preferred)
• Exposure in Windows OS including Active Directory and their operational configuration in AWS
• Advanced Knowledge in Linux OS and their operational configuration in AWS
• knowledge of Networking (TCP/IP, DNS, NAT)
• knowledge in Webservers IIS, Apache & Tomcat
• Well-developed English verbal and written communication skills.
• Candidate must be self-sufficient, driven, energetic with a passion for technology, provide excellent customer support service, and have patience to work with technology teams with different levels of technical knowledge.
• Able to operate under pressure and in time-sensitive support environments.
• AWS Solutions Architect Professional/Associate certification.
• Red hat Linux, Ubuntu, Windows 2016 enterprise server, LDAP.
• Python, shell scripting language.
• Agile experience

Education and Qualifications:

• Master/Bachelor s degree in computer science, systems analysis or a related study, or equivalent experience.
• Overall 6+ yrs of IT experience with over 4+ yrs of experience in AWS Cloud.