Customer Success Intern Job in Infotrack
Customer Success Intern
Infotrack
4+ weeks ago
- Hyderabad, Telangana
- Not Disclosed
- Full-time
- Permanent
Job Summary
Job Description:
- Act as a techno-functional consultant and provide recommendations on HR processes to clients
- Configure and manage client s instance assist and train clients to do it on their own
- Devise engagement plans that consider customer business goals and map
- product capabilities to achieve these goals
- Drive product adoption, increasing overall retention and achieve process success for customers
- Support clients during critical HR events like Appraisals, Increments etc.
- Support clients to resolve queries or bugs, as and when required
- Gather feedback on product experience during the entire customer lifecycle via targeted surveys
- Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
- Share best practices with clients on how to achieve product success with Identify risks proactively, mitigate and escalate as deemed appropriate
Requirements:
- Bachelor Degree or equivalent
- Key behavioral traits: Agility, Analytical, Persistence and Ability to stretch
- Project Management; familiarity with/proficiency in project management tools
- would be an added advantage.
- Understanding of Technology systems would be an advantage. HRMS system
- implementation and understanding would be preferred.
- Passionate and have a high interest in HR and Technology
- Good communication skills (Especially English) and problem-solving attitude
- Knowledge of statistical concepts and business principles
- Proficient in productivity tools like MS Excel, MS Word and MS PowerPoint
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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