Customer Success Engineer Job in Cyberark Software Ltd

Responsibilities:

• Assist our new customers during the first stages of their product journey. Provide a seamless onboarding experience by collaborating with Professional Services, Sales, and Channel during this important stage of the customer life cycle.
• Conduct CyberArk Blueprint sessions to educate and guide our customers programs around Identity Security, and furthermore align their desired business outcomes to our best practices.
• Provide consultative and prescriptive guidance to our customers based on their security concerns/objectives for at least two CyberArk product pillars.
• Proactively communicate and coordinate with all internal and external stakeholders, to make sure we work together as a team.
• Provide a human element to our Success at Scale efforts by supporting targeted customer programs like follow-ups to digital nurtures, sales and support how-to requests, live success sessions, and engagement in our customer communities.
• Develop content for the customer community and customer webinar series and present this content to a wide audience of customers and channel partners.

Job requirements:

• B. Tech or equivalent (Computing or related degree)
• 5-7 years relevant work experience in customer success, consulting, project management, support engineering and similar roles
• Previous experience with Cybersecurity, Cloud services and understanding the software development life cycle is required.

• Comfortable working with executive level resources at fortune 500 companies
• Ability to understand the overarching framework of how all CyberArk products work together
• Expertise with at least two of CyberArk products
• Knowledge of the following technologies is desirable

• Enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations

• Windows/Active Directory administration, knowledge of UNIX/Linux, databases
• Experience with scripting, development, DevOps
• Experience with cloud technologies such as AWS, Azure, GCP

• Excellent in business, written and verbal, communication skills
• Self-starter with solid time management and organization skills

• Strong interpersonal skills