Sales Account Executive Job in Ikigai Infotech Llp

• Achieved an NPS score of 30.
• Rated 4.5 by more than 300 users in 2crowd, get app, chrome store, and other software discovery portals.
• Adding more than 300 customers every month

Up next, the challenges we are looking forward to solving:

• Hitting 100k MRR goal (Adding 500 new customers a month)
• Reducing the churn rate by increasing the service standards (i.e onboarding, demo, success, etc.)
• Structuring the team to specialise on each functional activities i.e SDRs (lead qualification), AEs (demo & MRR $$), CS (Retention & Upgrades) etc.

Now your turn,

Are you a customer-obsessed, flexible, smart and analytical, strategic yet execution-focused, hungry and passionate about SaaS, experienced, and entrepreneurial leader with a strong work ethic? Interested in working in a high-impact role?

If yes, this opportunity will appeal to you.

What will I be doing?

• Delivering high quality & engaging product demo to the users
• Responsible to negotiate & convert sales qualified prospects into customers
• Build a value-driven relationship with high ticket value prospects and convert them into paying customers
• Share feature requests and effective workarounds with team members
• Mentor and provide training to team members
• Report to the Sales Manager on sales results (weekly/monthly/quarterly)
• Identify customer needs and help customers use specific features ensure they are getting the value that they expect from our services

Note: Major volumes of user queries that we get are through Chat & Email. Our major users are from American and European timezones, hence the shift timing will correspond to the same.

What key performance indicators will I own?

• New MRR addition
• Monthly Sales Quota
• SQL: Customer Ratio
• # demos conducted

What skills do I need?

• Great problem-solving abilities
• Patience when handling tough cases
• Effective objection handling
• Agile approach and being coachable at all times
• Passion for talking to customers all day, every day
• Technical and consultative bent of mind.
• The ability to explain complex topics in easy to understand and concise language [English]
• Ambition, eagerness, and the will to learn and improve upon your own skills
• Should have 2-6 years of work experience as a Sales Account Executive, customer service or similar role
• Excellent communication & writing skills (US: English)

Why work with us

• Opportunity to work with customers across the globe
• Excellent growth opportunity and open culture to ensure best ideas win!
• Well defined training program to enhance your skills
• A clear career path with on job career guidance
• Be a part of learning culture
• Be a part offast-moving & growth startup
• Leverage thebenefits of working in product based company