Business Transformation Manager Job in Human Forte

The Transformation Manager is responsible for executing the Transformation of projects and service delivery to our customers, with a focus on retention and renewal. The ideal candidate has experience implementing contract management software in a legal vertical.

Equally comfortable liaising with C-level clients or their tech teams, the Transformation manager assists with pre-release testing and documentation of our application, along with Transformation and onboarding of our clients.

WHAT YOU WILL DO:

• Owning the 3-month implementation plan with ContractPodAi and handover to Customer Success team

• Assisting clients on the setup, configuration, and use of the ContractPodAi software platform

• Assisting clients on daily support issues ranging from simple to highly complex in nature

• Breaking down barriers to solve complex issues in a timely and effective manner

• Troubleshooting a wide variety of technical issues

• Performing full system installation and integration into existing client infrastructure

• Logging and tracking support issues through resolution

• Delivering progress reports to management and customers

• Communicating with development and QA staff while managing issues

• Defining and potentially delivering training workshops necessary for customers successful onboarding of ContractPodAi

• Recommending or building solutions required to get customers up and running quickly

• Helping to deploy successful application integrations such as Jira, Salesforce and SSO launches

• Liaising with sales teams as required to create and own SOW

CORE COMPETENCY GROUP:

• This position requires a bachelor s degree or equivalent

• At least 5 years experience in a similar role

• Technical or bachelor s degree required

• Growth mindset with the desire to work in a collaborative environment to promote and drive superior team performance

• Strong relationship builder and natural problem solver

• Demonstrated ability to succeed in a fast-paced, dynamic and high growth technology environment

• Solid technical background, with demonstrable understanding of software development and web technologies

• SaaS experience essential, legal services experience desirable

• Excellent client-facing skills and focus on customer service

• High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines

• Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises

• Willing to travel periodically based on customer and business need

DESIRABLE REQUIREMENTS:

• Experience working with/presenting to C-level executives

• Business process management experience and expertise (ERP, SAP)

• Proven track record of successfully managing customer relationships and results delivery

• Working to a renewal revenue target and comfortable in a metric driven environment