BriefCase
BriefCase

Associate Director- Solution Consulting Job in Happay

Associate Director- Solution Consulting

Happay 4+ weeks ago
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Job Summary
    Roles and Responsibilities :
  • Own Happay Implementation, onboarding and Technical Account Management services for the assigned region
  • Own the responsibility of customer engagement and delight during the customer onboarding phase by focusing on value/ROI realisation for customers
  • Demonstrate the core value of customer obsession
  • Build and maintain lasting relationships with Senior client executives
  • Oversee and lead the team of Solution Consultants, Implementation managers, Technical account managers and leads working on multiple customer engagements annually.
  • Become the executive point of escalation for project issues, risks, delays, and red accounts during onboarding phase
  • Collaborate and drive customer initiatives with internal stakeholders like Product Management, Engineering, Customer Success and Tech Support organisations.
  • Providing thought leadership and collaborate with the Sales team during large enterprise customer deals
  • Own the P&L for the professional services team by focusing on key metrics like Revenue/Cost, Productivity and Continuous efficiency improvement automation and resource development.
  • Responsible for practice development including - building best practices and benchmarks from completed projects and employee centric activities like Hiring, Employee Engagement, Growth and Culture development
Experience Required :

Minimum 4 Years

Vacancy :

2 - 4 Hires

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