Associate Director- Solution Consulting Job in Happay
Associate Director- Solution Consulting
Happay
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Job Summary
- Roles and Responsibilities :
- Own Happay Implementation, onboarding and Technical Account Management services for the assigned region
- Own the responsibility of customer engagement and delight during the customer onboarding phase by focusing on value/ROI realisation for customers
- Demonstrate the core value of customer obsession
- Build and maintain lasting relationships with Senior client executives
- Oversee and lead the team of Solution Consultants, Implementation managers, Technical account managers and leads working on multiple customer engagements annually.
- Become the executive point of escalation for project issues, risks, delays, and red accounts during onboarding phase
- Collaborate and drive customer initiatives with internal stakeholders like Product Management, Engineering, Customer Success and Tech Support organisations.
- Providing thought leadership and collaborate with the Sales team during large enterprise customer deals
- Own the P&L for the professional services team by focusing on key metrics like Revenue/Cost, Productivity and Continuous efficiency improvement automation and resource development.
- Responsible for practice development including - building best practices and benchmarks from completed projects and employee centric activities like Hiring, Employee Engagement, Growth and Culture development
Experience Required :
Minimum 4 Years
Vacancy :
2 - 4 Hires
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