Product Support Engineer Iii Job in Groupon

Groupons mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, were positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

Are you a passionate, energetic and technology enthusiast eager to work at a rapid pace with the flexibility to work across our suite of technologies? Are you a problem solver; someone who enjoys debugging code, resolving issues, and creating solutions for common problems? Do you get a little obsessed with the details?

We are looking for a software engineer to join our team to troubleshoot, monitor and operational support Groupons services that span business side and engineering departments.

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

Youll spend time on the following:

• Provide ongoing operational support for complex web applications part of Groupons microservices platform.

• Build service artifacts and do deployments

• Improve service stability by identifying critical service specific metrics, setting meaningful alerting thresholds, and automating alerting responses

• Solve complex problems in a timely and accurate manner through active troubleshooting, automation and systems programming

• Provide system support and troubleshooting and updating all the stakeholders via the JIRA ticketing application.

• Participate in incident resolution processes driving restoration and repair of service-impacting issues

• Work closely with the development teams and be able to escalate issues to the development team for further changes to the application.

• Responsible for maintaining and creating Knowledge Base Articles.

Were excited about you if you have:

• 7+ years of industry experience

• BE/BTech degree in Computer Science, Software Engineering or a related field

• Experience with one or more programming/scripting languages like Java, Ruby, C, C++, Python

• Intermediate knowledge with web frameworks like Spring Boot, Spring MVC, Dropwizard, will be an added advantage

• Experience in operating and supporting complex web applications operating in microservice architecture

• Experience with build tools such as Ant, Ivy, Maven or Griddle

• Experience analyzing logs using tools, such as Splunk or ELK (Elasticsearch, Log stash, Kibana)

• Experience working with REST API and hands on experience in using API clients like POSTMAN

• Experience working on distributed systems and exposure to messaging with JMS will be an added advantage

• Excellent written and oral communication skills

• Ability to prioritize and manage multiple issues to ensure resolution of the most critical ones.

• Ability and willingness to participate in On-call rotation

We value engineers who are:

• Customer-focused: We believe that doing whats right for the customer is ultimately what will drive our business forward.

• Team players. You believe that more can be achieved together. You listen to feedback and also provide supportive feedback to help others grow/improve.

• Fast learners: We are willing to disrupt our existing business to trial new products and solutions. You love learning how to use new technologies and then rapidly apply them to new problems.

• Pragmatic: We do things quickly to learn what our customers desire. You know when its appropriate to take shortcuts that dont sacrifice quality or maintainability.

• Owners: Engineers at Groupon know how to positively impact the business.

Groupons purpose is to build strong communities through thriving small businesses. To learn more about the worlds largest local ecommerce marketplace, . Plus, be sure to that shape our culture, guide our strategy and make our company a great place to work. And just dont take our word for it. and learn more about our . If all of this sounds like something thats a great fit for you, then click apply and lets see where this takes us.

Groupon is an Equal Opportunity Employer

Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonorable discharge), veteran status, citizenship status, or other legally protected status. We are all responsible for maintaining this policy. Groupon is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may email us at hraccommodations at groupon.com. If you have concerns related to Groupons equal employment opportunities, you may contact Groupons Ethics Reporting Service .