Product Support Engineer- Lead Job in Better World Technology Pvt. Ltd.
Product Support Engineer- Lead
Better World Technology Pvt. Ltd.
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Job Summary
Zeta is looking to hire a Product Support Engineer Lead, a genius who will be leading a team of Product Support Engineers and participating in all stages of the product development process. Prior and relevant experience in the payments domain is mandatory alongwith possessing knowledge of API.
Co-founded by Bhavin Turakhia (CEO) and Ramki Gaddipati (CTO), Zeta is on a mission to make digital payments easy, inclusive and valuable for corporations, employees and merchants globally. Our products revolve around the key idea that spending and receiving money should be easy, fast, and trouble-free.
Our business comprises:1) Zeta Banking- we are in the business of providing a full stack, cloud native, API-first neo-banking platform including a digital core and a payment engine for issuance of credit, debit and prepaid products that enable legacy banks and new age fintechs to launch modern retail and corporate fintech products.2) Nova: Nova delivers a complete range of secure solutions and customer-centric services to fintech and financial institutions.3) Zeta Benefits - We started our business as an employee benefits provider in India, with technology at the core of the offering. The Zeta BRS business today exists as a merged entity, with Sodexo, in India. On the global level, we are working with various Sodexo geographies as their technology partner, providing customisable suite of frontend and backend solutions for the BRS industry. We currently engage with Sodexo in Brazil, Vietnam and The Philippines; and are continuously expanding to more countries.4) Enterprise Payments - Our enterprise payments solution helps financial institutions simplify payment flows using full stack, cloud native, API-first technology.
From reward and recognition programs to gifting to expense management, we aim to make all enterprise payments hassle free while delivering a tangible business impact to the end user.
Zeta currently provides its platform and products to BFSI issuers in India, Asia, and LATAM. The product offerings are used by banks like RBL Bank, IDFC First Bank and Kotak Mahindra Bank, 14000 corporates and over 2 million users. Zeta is a SOC 2, ISO 27001, ISO 9008, PCI DSS certified company.
The company has over 500 employees and clocks over 1 million transactions per day. Zeta was awarded the best B2B platform and the best Payment App at the Payments and Cards Summit 2018.
The company was also recognized as one of India s most innovative product companies at NASSCOM Emerge 50 awards 2017 and was named the Fintech Rising Star for 2017 by the India FinTech forum.
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What is the job like?
- Complete understanding of Product Support along with strong knowledge of API and Database and payment domain knowledge is compulsory
- Actively participate in all stages of the product development process, including designing, building, and testing
- Communicate with customers in a friendly and professional manner and help them resolve any problems faced when using the product
- Help fix any bugs that crop up in the product and contribute to the feature documentation
- Proactively evaluate existing product support engineering processes and provide recommendations to increase efficiency of the product overall
- Participate in the product planning process to ensure that features requested by customers are prioritised and implemented
- Managing escalated issues and ensuring speedy resolution of customer issues while maintaining high customer satisfaction
- Leading a team of skilled Product Support Engineers
Who should apply for this role?
- 7 + years of experience as Product Support Engineer or as a Product Support lead within the Payments Domain
- Experience in handling customer queries and escalations
- Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
- Most of all, you enjoy working in a fast paced and dynamic environment full of young, overachieving tech enthusiasts
Co-founded by Bhavin Turakhia (CEO) and Ramki Gaddipati (CTO), Zeta is on a mission to make digital payments easy, inclusive and valuable for corporations, employees and merchants globally. Our products revolve around the key idea that spending and receiving money should be easy, fast, and trouble-free.
Our business comprises:1) Zeta Banking- we are in the business of providing a full stack, cloud native, API-first neo-banking platform including a digital core and a payment engine for issuance of credit, debit and prepaid products that enable legacy banks and new age fintechs to launch modern retail and corporate fintech products.2) Nova: Nova delivers a complete range of secure solutions and customer-centric services to fintech and financial institutions.3) Zeta Benefits - We started our business as an employee benefits provider in India, with technology at the core of the offering. The Zeta BRS business today exists as a merged entity, with Sodexo, in India. On the global level, we are working with various Sodexo geographies as their technology partner, providing customisable suite of frontend and backend solutions for the BRS industry. We currently engage with Sodexo in Brazil, Vietnam and The Philippines; and are continuously expanding to more countries.4) Enterprise Payments - Our enterprise payments solution helps financial institutions simplify payment flows using full stack, cloud native, API-first technology.
From reward and recognition programs to gifting to expense management, we aim to make all enterprise payments hassle free while delivering a tangible business impact to the end user.
Zeta currently provides its platform and products to BFSI issuers in India, Asia, and LATAM. The product offerings are used by banks like RBL Bank, IDFC First Bank and Kotak Mahindra Bank, 14000 corporates and over 2 million users. Zeta is a SOC 2, ISO 27001, ISO 9008, PCI DSS certified company.
The company has over 500 employees and clocks over 1 million transactions per day. Zeta was awarded the best B2B platform and the best Payment App at the Payments and Cards Summit 2018.
The company was also recognized as one of India s most innovative product companies at NASSCOM Emerge 50 awards 2017 and was named the Fintech Rising Star for 2017 by the India FinTech forum.
Apply for this job
Experience Required :
Minimum 7 Years
Vacancy :
2 - 4 Hires
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