BriefCase
BriefCase

Product Support Engineer Job in Flock Fz-llc

Product Support Engineer

Flock Fz-llc 4+ weeks ago
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Job Summary

What is the job like ?

  • Communicate with customers in a friendly and professional manner and help them resolve any problems faced when using the product
  • Provide Omnichannel support over chat, email, phone and social media
  • Help fix any bugs that crop up in the product and contribute to the feature documentation
  • Work with our development team and suggest updates and features to continuously improve the customer experience
  • Ensuring speedy resolution of customer issues while maintaining high customer satisfaction
  • Participate in the product planning process to ensure that features requested by customers are prioritized and implemented
  • Strive to deliver a WOW! effect for our customers, to further enhance their perception of our product and company
  • Flexibility of working in shifts.

Who should apply for this role ?

  • B.Tech / BE Graduates
  • You are extremely passionate about technology - and can't live without your smartphone!
  • You are well-versed with, and highly interested in, Internet and mobile communication
  • A natural inclination to being curious, someone who is Research-driven and good researching skills on the internet.
  • Good to have front end coding skills (Javascript) for customizing our Help Center and an understanding APIs and webhooks
  • You have excellent written skills, and can explain concepts through clear and accurate writing
  • You have a way with people, and particularly good explanation skills
  • You think the Team s victory is worth more than individual heroics
  • Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
  • Most of all, you enjoy working in a fast paced and dynamic environment full of young, overachieving tech enthusiasts


        Qualification :
        B.Tech / BE
        Experience Required :

        Fresher

        Vacancy :

        2 - 4 Hires

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