Product Support / Customer Relation Executive Job in Great Developers Info Tech Pvt Ltd
Product Support / Customer Relation Executive
Great Developers Info Tech Pvt Ltd
4+ weeks ago
- Noida, Gautam Buddha Nagar, Uttar Pradesh
- Not Disclosed
- Full-time
Job Summary
Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled Providing first levelsupporton our services via remote desktop calls if required Route/Assign tickets to the appropriatesupportgroup, if necessary. Identifying and escalating high-severity, priority issues Updating Pending Tickets with timely, precise, accurate updates Following-up with end users, if necessary, for closure of pending tickets Online Registration Online Assessment - Aptitude In Person Interview - Comprehension/ written skills evaluation In Person Interview - Domain knowledge + HR Discussions Excellent communication skills in English/ Hindi, with aneutralaccent. Excellent written communication skills with email etiquettes. Good problem solving and analytical skills Excellent customer service skills Should be customer-service oriented. Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls
Job Description
Customer Success Champion would be responsible for talking to the customers and helping them with their queries regarding our software product.
Interview Process:
Both the in-person rounds will be conducted on the same day for shortlisted candidates. Results will be announced in a week's time.
Candidate Profile
Experience Required :
0 to 4 Years
Vacancy :
5 - 10 Hires
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