BriefCase
BriefCase

Technical Support Engineer Job in Vantage Integrated Security Solutions Limited

Technical Support Engineer

Vantage Integrated Security Solutions Limited 4+ weeks ago
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Job Summary Qualification:

B.E /B.Tech. Or Diploma in Electrical / Electronics/Telecommunication/Instrumentation.

Skill Set:

Skills and Specifications

  • Experience (minimum 2-3 years) of Technical support remotely or through on site visits for security and surveillance products
  • Good technical knowledge for Security and CCTV surveillance products.
  • Calm under pressure and polite with customers under pressure and stressful situations.
  • Strong communication skills in verbal and written English.
  • Strong MS office knowledge especially MS excel.
  • Able to influence assertively to get results.
Job Profile:

Tech Support Executive role involving:

  • Inbound call management for Resolving Customer complaints by Troubleshooting product related issues online by phone and through remote desktop
  • To provide technical assistance and support for Conducting required root cause analysis and suggesting/discussing observations/solutions
  • Maintain daily call report.
  • Follow up with customer regarding their product issues
  • Coordinating with Product and software Team regarding software bugs & updates
  • Consistently answers the phone with a smile and a friendly hello.
  • Creation and maintenance of required data with accuracy and quality.
  • Should be ready to provide support on weekend on urgent basis if required.
Attributes:

Experince CCTV and Electronic Security industry only. CTC per month: Rs. 16000 Rs. 20000.
Experience Required :

Minimum 30 Years

Vacancy :

2 - 4 Hires

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