BriefCase
BriefCase

Sr. Manager, Shared Service Centre Job in Globalization Partners

Sr. Manager, Shared Service Centre

Globalization Partners 4+ weeks ago
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Job Summary

What you will do:

  • Responsible for the management of our team of SSC HR Operations team and communicate across organizational departments.
  • Managing smooth implementation of integrated & standard operations practices with key business partners (internal & external) on behalf of the Globalization Partners team.
  • Senior level support of our customers negotiating employment contracts and on-boarding employees.
  • Support in negotiating with potential newcustomers and existingcustomers expanding into new countries.
  • Support coordinating lawyers, accountants, payroll advisors, and benefits brokers for multiple new employees onboarding at any given time.
  • Successful service delivery SLA achievement and high level of customer satisfaction.
  • Closely work with Customer support, payroll, Finance, Legal & Tech team of advisors, specifically, managing our accounting, payroll, benefits brokers and tax advisors.

What we are looking for:

  • Degree or higher in International Business, Accounting, Law, HR, Finance, or other depending on other experience.
  • 11-13 years of prior experience in a multi-tasking, fast-paced, deadline-oriented role.
  • Good people management experience
  • Strong experience in centralised HR shared service centre operation management.
  • Strong experience with Zendesk and Salesforce; business analytical tools is a plus
  • Strong understanding of finance and HR fundamentals in different locales
  • Project management skills with ability to prioritize and track multiple tasks and deadlines.
  • High level of interpersonal skills to handle sensitive and confidential situations; position continually requires demonstrated poise,tactand diplomacy.
  • Ability to work with diverse individuals and/or groups.
  • Problem solving to analyze issues and create action plans.
  • Lean & Six sigma experience will be added advantage

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Experience Required :

11 to 13 Years

Vacancy :

2 - 4 Hires

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