BriefCase
BriefCase

Senior Manager Control Tower Job in Elasticrun

Senior Manager Control Tower

Elasticrun 4+ weeks ago
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Job Summary

Job Description

Roles and Responsibilities

Roles and Responsibilities:

  • Setting up process across Stations (Distribution leg for Last Mile Deliveries)

  • Improving overall operational efficiencies.

  • Monitoring the Performances ensuring SOP are followed and SLA s are met

  • Monitoring and owing Losses recoveries across Network

  • SCM Metrics and Analysis (Station Score Cards).

  • Demand Planning of the Service Resources (Rostering shifts).

  • Oversee day-to-day operations of multiple cities states .

  • Direct the operations of the station team to achieve objectives.

  • Interface cross-functionally, including communication with Ground operations team, technology team, station team and customer.

  • Ensure proper compliance and adherence to processes, ensure that all elements of the delivery are coordinated to meet customer requirements in a timely manner with high quality.

  • Monitors individual performance via observation and review of various productivity / Process metrics.

  • Provides proactive communications and solutions for issues.

  • Handle and manage process & people escalations appropriately.

  • Stakeholder Management understand their process and be their SPOC for trainings, updates, processes, specific requirements, etc.

  • Daily, monthly, quarterly reports on operations, despatches, etc. for both external and internal customers.

  • Monitoring of nodes on daily basis processes, performance and compliance.

  • Educate and train nodes on processes and any new activities.

  • Safety and security awareness.

  • Inducting and training new joinees


Technical Skill :

  • Excel

  • Regional Languages

  • Planning and Organizing

  • People Management - Building and Motivating teams to achieve Targets

  • Operations management is a must.

  • Strong communication skill.

  • Crisis management.

  • Ability to foresee requirements in anticipation of business growth.

  • Good relationship management skills with small time service partners.

  • Ability to understand dynamics of supply chain and aptitude to learn software requirements related to the industry.

  • Ability to work in ambiguity which is expected while starting operations in a new location.

  • Ability to establish sound procedures in line with the organisational operational procedures.
Experience Required :

10 to 20 Years

Vacancy :

2 - 4 Hires

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