Sr. Customer Service Job in Vsynergize Outsourcing Pvt Ltd
Sr. Customer Service
Vsynergize Outsourcing Pvt Ltd
4+ weeks ago
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Job Summary
- Required Candidate profileWe are looking for people who have excellent English communication skills and Mandatory people who have min. 1.5 years experience working in an International Customer Service process.
- Contacting customers to discuss your company s new services.
- Speaking to customers about new charges.
- Handling customer complaints.
- Maintaining customer records by updating their account information.
- Recommending potential products and services to suit a customer s needs.
- Making sales or providing recommendations for products.
- Ensuring you adhere to all of your company s policies and procedures.
- Building lasting relationships with customers and ensuring they feel supported and valued.
- Engaging in active listening with callers and making sure you calm angry customers down.
- Responding accurately and efficiently to callers, explaining situations, and providing them with answers.
- Skills :
- The ability to prioritize and multitask, with excellent time management skills.
- Stronginterpersonal skills including active listening.
- The capacity toremain calm under intense pressure, especially when dealing with angry customers.
- Beingpatient andattentive.
- Excellentorganisational skills.
- Goodteam working skills.
- Familiarity withCRM systems and practices.
- Well-presented, tactful, and polite .
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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