Store Manager Job in Bharti Airtel
Job Summary
Designation: Store Manager Function: D2C Sub-Function: Sales Level/Grade: Senior Executive / Executive Position Description The Store Manager is responsible for overseeing the efficient operation of the Airtel store, ensuring compliance with established guidelines to provide a best-in-class customer experience while effectively managing revenue and cost targets. Organizational Relationship Reporting To: Regional Head (Zonal Own Retail Manager) Key Responsibilities & Accountabilities Store Operations: Ensure that all operations align with predefined Standard Operating Procedures (SOPs) and maintain the store s aesthetic standards. Control inventory levels, perform regular stock checks, and coordinate with the supply chain for optimal product availability. Oversee visual merchandising to create appealing product displays and layouts that adhere to brand standards. Track transactions and budgets to ensure cost-effectiveness and meet financial targets. Implement security measures and loss prevention strategies to protect inventory and assets. Prepare the store for formal launches and manage refits and conversions. Customer Experience: Develop and implement processes to enhance overall customer satisfaction and issue resolution. Provide an exceptional in-store experience by delivering product knowledge and assistance, fostering customer loyalty. Establish KPIs to monitor and evaluate the success of store operations, providing regular reports to senior management. People Management: Lead the retail staff by offering guidance, coaching, and performance feedback to ensure high levels of customer service and sales effectiveness. Conduct training sessions on product knowledge, sales techniques, and best practices to support team development. Collaborate with central functions, including marketing, finance, and HR, to align with broader company policies and ensure integration of in-store and online operations. Knowledge, Certifications, and Experience Educational Qualifications: Full-time graduate degree; MBA/PGDM (optional) Total Experience: 4+ years of experience in retail business operations. Key Interactions Internal Stakeholders: Zonal / Area Sales Managers Field Sales Executives External Stakeholders: Channel Partners Skills and Competencies Technical Competencies: Proficiency in retail operations and sales & marketing techniques Basic knowledge of MS Office (Excel, PowerPoint, Word, Outlook) Leadership and Behavioral Competencies: Process Orientation Influencing Personality Strong Communication Skills (oral and written) Interpersonal Skills Teamwork and Collaboration Result Orientation Customer Obsession Positive Drive and Energy
Experience Required :
2 to 10 Years
Vacancy :
2 - 4 Hires
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