BriefCase
BriefCase

Customer Success Engineer Job in Fortanix

Customer Success Engineer

Fortanix 4+ weeks ago
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Job Summary

You are someone who:

  • Pays attention to detail
  • Is extremely responsive and able to get back to customers in minutes in most cases
  • Can work independently, while also being an effective member of a team
  • Knows how to collect, create, and track support tickets
  • Greatly knowledgeable about all the tech documents, HOWTO, etc. developed by us
  • Has created a structure for troubleshooting the articles
  • Differentiates a feature request from bug triage
  • Identifies automation opportunities for troubleshooting common issues
  • Every interaction should result into an action trail (KB, product feature, etc.)
  • Is a customer champion
  • Keeps a track of new requests coming from customers and would want to influence product management
  • Influences product features to fix common problems
  • Is aware of limited time from engineers and wants to learn everything or use all tools at disposal (google search, tech docs etc.) before engaging with the engineering team

You have:

  • Hands-on 5+ years of recent Devops or Professional Services experience implementing an enterprise IT security and Infrastructure platform
  • BE in any discipline/MCA or equivalent
  • Flexible to work in different time zones depending on the customer
  • Strong technical skills are required. Experience with Linux, Kubernetes, Docker, Python or other scripting languages
  • Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.)
  • Understanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.). Experience with HSM from another company is a plus.
  • Understanding of KMS interfaces (KMIP, REST API, etc.). Experience with a KMIP appliance is a plus.
  • Experienced with various database encryption, tokenization, certificate management other key management operations.
  • Ability to work in a highly fast paced, rapid growth environment.
  • Strong collaboration, written and communication skills
Experience Required :

Minimum 5 Years

Vacancy :

2 - 4 Hires

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