Customer Success Engineer - Technical Support Job in Locus

Job Description :

• Help the client integrate with Locus APIs. This will include documenting the APIs, having calls with the client to help them understand the APIs and provide support during the client development.
• Manage a relationship with customers including thoroughly documenting case work, driving the quickest resolution possible to the customers issues.
• Use trace analysis, source code, and other debugging tools to analyse problems and develop solutions to meet customer needs. May involve writing code.
• Understand technical issues and triage effectively
• Communicate complex technical topics clearly in written and spoken English with customers via tickets, hangouts calls, etc.
• Participate in the on-call rotation to provide emergency customer response
• Thrive on a fast pace, be extremely flexible, and able to work with ambiguity.

Requirements :

• 1 - 3 years of work experience preferred
• Engineering in Computers or equivalent
• Ability to understand technical issues and communicate this effectively to clients.
• Affinity for (and experience with) providing customer support, and making customers happy
• Experience with support platforms (e.g. Zendesk, SalesForce.com, etc.) preferred
• Good communication skills
• Ability to triage and debug bugs
• Coding experience is a plus
• Comfortable working in North America time zone

Perks:

• Healthy catered meals at office.

• You decide your own Work From Home (WFH) and Out Of Office (OOO)

• Pet-friendly - bring your pets to the office any day. Locus family already has a Rottweiler and a Beagle