Customer Experience Manager Job in Fitternity

Customer Experience Manager

Fitternity 4+ weeks ago

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Job Summary

Job Responsibility

Handles all inbound and outbound calls made to customers
Supports email & chat option to assist customers
Documentation of all calls and analysis thereafter
Follow up with customers and ensure closure of leads towards conversions
Handle special projects - involves taking single-point responsibility for a certain product offering, new initiative etc.

Requirements

0-3 years of work experience
Strong communication skills ability to communicate clearly and effectively with customers
Good listening skills
Possess a flair for customer delight
Knowledge of how to operate a laptop / PC, good typing speed and working knowledge of Microsoft Office
Intelligent, enthusiastic and self- motivated individual
Comfortable with long and unpredictable work hours

Experience Required :

0 to 3 Years

Vacancy :

2 - 4 Hires