Customer Success Manager Job in Fareye

Designation:- Customer Success Manager

Exp.- 2-4 Years

Job Description:-

We are looking for customer success manager who will be primarily responsible for all assigned accounts within the fiscal year.

Responsibilities:

• Client relationship management to be provided for all assigned accounts within the fiscal year
• No Churn by ensuring that every client contract is renewed
• Single Point of Contact- Maintain client contact and provide status updates for all outstanding projects and issues. Provide resources to answer clients' questions, identify needs for account customization.
• Pain Point Mapping- Engaging with client to fully understand their processes, requests, documenting and engaging appropriate resources.
• Continuous Collaboration: Communicate consistently with clients throughout the contract lifecycle, escalating important issues and driving to resolution
• FarEye Usage- Assist clients to expand their usage & adoption of the FarEye product
• Value Creation- Be a trusted advisor to enable clients to apply our tools to achieve their business objectives to drive value in FarEye solutions.
• Stakeholder Mapping- Schedule periodic meetings with key stakeholders within an account to do an account health check
• Increasing Account Value (ACV): Continuously identify new pain areas and gaps at customer front and map new use cases for FarEye that drive adoption and that align to customers' business needs and strategic goals
• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Product Development: Use on-site experience and client exposure to identify gaps in the FarEye product and suggest iterations/ improvements to improve product-market fit.
• Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalt.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials.

Key Skills :

• The candidates should have exceptional organizational, presentations & communication skills both verbal & written.
• Solid technical background with hands on experience in digital technologies.
• Experience in technical support, account management and consultancy
• An ideal candidate should be passionate about client satisfaction, building professional relationships & should be a natural problem solver.
• Exposure to Logistics & Supply Chain domain is desirable.
• Should have a natural flair for conversations & enjoy talking to customers about FarEye solutions. Making outbound calls is an integral part of this role, so the person should love the idea of connecting with multiple customers/accounts in a day/week.
• Strong analytical and problem-solving skills. Capable of analysing large amounts of internal and external data and to make decisions with speed and accuracy
• B.E./B.Tech/M.E./M.Tech/MBA from reputed college
• Demonstrated ability to deal with change and excel in high-stress situations