Assistant Manager-customer Success Job in Decimal Technologies

Assistant Manager-customer Success

Decimal Technologies 4+ weeks ago

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Job Summary

Develops and maintains long-term relationships with accounts.
Generate revenue among client accounts, including upselling and cross-selling.
Operates as the single point of contact for assigned customers.
Makes sure clients receive requested products and services in a timely fashion.
Communicates client needs to Decimal.
Gets involved in analysis of the requirements and coordinate internally with different internal stakeholders.
Forecasts and tracks client account metrics.
Manage projects via delivery leads/PMs within client relationships, working to carry out client goals while meeting company goals.
Identifies opportunities to grow business with existing client.
Coordinate with other Channels, (Delivery, Platform, Support) working on the same account to ensure consistent service.
Service multiple clients concurrently, always meeting deadlines.
Coordinates for Prepare Requirement Document.
Achieve high Customer Satisfaction (CSAT).