Assistant Manager - Customer Engineering Job in Ntt Global Networks

Description

Team Management for the Customer Engineering Team, includes goal sheets creation (SMART goals), provide regular feedback to the team members, conducting appraisals, conflict resolution and own up team issues

1. PRE-REQUISITE:

• Excellent verbal and written communication skills
• Able to contribute to the work in a group as a team player
• Experience working on Projects
• Customer service skills including the ability to work with customers in activating services
• Detailed understanding and working knowledge of routing protocols like BGP, OSPF, EIGRP, RIP, RIP v2.
• Working knowledge of MPLS-VPNs (L3 and L2 VPNs), IPSec and SSL VPNs , QOS,Wireless communication, load balancing/sharing techniques.
• Working knowledge of Switching techniques: VLAN, VTP, various flavors of STP, dot1x, Ether-Channel
• Good understanding of OSI Layer 1 and 2 protocols
• Configuration, installation and troubleshooting of Cisco and Juniper routers, Layer-2 and Layer-3 switches, Dial up modems, wireless devices
• Exposure on Firewalls / WAN accelerators are preferred
• Thorough knowledge of provisioning circuits including working directly with circuit providers
• Time management and prioritization skills

2. RESPONSIBILITIES:

Duties:Organizational, Professional and Technical

• Coordinate with internal Virtela groups, vendors/suppliers, and customers to implement customer orders in a thorough and timely manner.
• Manage the overall process of implementing complex, technical installations.
• Responsible for the final installation of circuits and data services to achieve high levels of customer satisfaction.
• Assist in developing processes and procedures for the final installation and turn-up of circuits and data services.
• Lead design discussions/ streamlining service delivery plans /implementations for new customers for smooth installation/migration activities.
• Serve as an SME and escalation point for the Operations team for accounts which have inherent complexity in their designs
• Participate on periodic Customer Review calls
• Train and mentor members within the team
• Should have the willingness to work across time zones and diverse cultural framework
• Work with hardware/circuit provider from different geographical regions for installing diverse circuits types (E1/T1 ,DS3 ,Ethernet ,xDSL) and participate in remote troubleshooting wherever required
• Maintain and Provide weekly work report to the Manager

3. TRAINING AND CERTIFICATION REQUIRED

CCIE, CCIP, CCNP, CCNA, JNCIE, JNCIA, JNCIS is desirable.

4. EXPERIENCE:

10- 13years

5. EDUCATION:

BE and / or postgraduate qualifications